Zoom Workspace AI Collaboration Platform Launched, Desktop App Updated With New Features


Zoom Workspace launched on Monday as the video calling service's artificial intelligence (AI)-powered collaboration platform. The company first unveiled the new platform in March, and less than a month after the announcement, it has now made it available to users worldwide. Zoom Workspace will be part of the same desktop app, but will offer a new interface integrated with AI features. Some of the new features included with the platform are AI Companion, a new meeting experience and new functionality in team chat.

The company announced the release of Zoom Workspace in a blog post that said users can access new features in the latest version of the Zoom desktop app (version 6.0 or later). It is available to all paid subscribers at no additional cost. Free users currently do not have access to Zoom Workspace, which means they will need to purchase Zoom Pro, the platform's most affordable paid plan to take advantage of the AI ​​capabilities that is priced at Rs. 13,200 a year.

The video conferencing platform also shared details of its Zoom AI Companion, the AI ​​assistant designed to perform multiple tasks. AI Companion is said to be able to transcribe audio with 95 percent accuracy and deliver results four times faster compared to OpenAI's GPT-4-powered ChatGPT web client. Zoom did not disclose details about the AI ​​assistant, including which Large Language Model (LLM) powers it or its architecture.

The chatbot offers multiple functions such as summarizing meetings, brainstorming, composing chat messages and emails, and more. Notably, users will also be able to integrate the chatbot with Zoom Phone and get post-call summaries, voicemail prioritization and more.

In addition to this, Zoom has added a new meeting tab, which includes calendar support and a detailed view that shows the entire meeting lifecycle, as well as all files and information shared before and during the meeting. The interface features a simplified toolbar, multi-speaker view, and four color themes, providing an improved experience compared to the standard interface.

Zoom's team chat is also getting new functionality. Users will be able to see resources, boards, and resources related to the channel in one view. These tools can be used within the chat design, allowing users to talk to other people who are accessing it at the same time.

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